At Adobha Pure (trading as OKO Wholefoods and OKO Flavours), we are committed to providing you with the highest quality organic coconut products. Your satisfaction is our priority. This Refund & Return Policy outlines the terms and conditions for returns, refunds, and exchanges for products purchased from www.purebyadobha.com.
🌟 Our Quality Guarantee
We stand behind the quality of our premium organic coconut products. If you're not completely satisfied with your purchase, we're here to help with returns, refunds, or exchanges within the specified timeframe, subject to our policy conditions.
1. Return Eligibility
We accept returns and exchanges under the following conditions:
Time Frame
Returns must be initiated within 7 days of receiving your order.
Product Condition
Products must be unused, unopened, and in original packaging with all seals intact.
Original Tags
All original labels, tags, and documentation must be included with the return.
No Damage
Products should not show any signs of use, tampering, or damage.
Invoice Required
Original invoice or proof of purchase must accompany the return.
Quality Issues
Damaged, defective, or incorrect products are eligible for return regardless of condition.
2. Non-Returnable Items
For hygiene, safety, and quality reasons, the following items are NOT eligible for return or exchange:
- Opened or Used Products: Any product with broken seals, opened containers, or signs of use
- Perishable Goods: Products that have passed their best-before date or have been stored improperly
- Sale/Clearance Items: Products purchased during special sales or clearance events (unless defective)
- Products Without Original Packaging: Items missing original packaging, labels, or documentation
- Products Purchased from Unauthorized Sellers: Items not purchased directly from our official website
- Gift Cards or Promotional Items: Non-physical products or promotional vouchers
3. Reasons for Return or Refund
We accept returns and process refunds for the following valid reasons:
3.1 Damaged or Defective Products
If you receive a product that is damaged, defective, or spoiled upon delivery, you are entitled to a full refund or replacement. Please contact us within 48 hours of delivery with:
- Clear photographs of the damaged product
- Images showing the packaging condition
- Product batch number and expiry date (if visible)
- Order number and delivery details
3.2 Wrong Product Delivered
If you receive an incorrect product (different from what you ordered), we will arrange for the correct product to be delivered at no additional cost, or provide a full refund. The wrong product must be returned in its original, unopened condition.
3.3 Quality Concerns
If you have genuine concerns about product quality (unusual smell, color, texture, or taste), please contact us immediately. We may request samples or photographs to investigate the issue. Valid quality concerns will be eligible for refund or replacement.
3.4 Change of Mind
If you change your mind about a purchase, you may return unopened products within 7 days of delivery. In this case:
- Products must be in original, unopened condition
- Return shipping costs will be borne by the customer
- A restocking fee of 10% may apply
- Refund will be processed after quality inspection
4. Return Process
Follow these simple steps to initiate a return:
Contact Us
Email us at orders@okowholefoods.com or call +91 9944655999 within 7 days of delivery. Provide your order number, reason for return, and supporting photos if applicable.
Return Authorization
Our customer service team will review your request and provide a Return Authorization Number (RAN) along with return instructions within 24-48 hours.
Package the Product
Carefully pack the product in its original packaging. Include the original invoice, all accessories, and the RAN. Ensure the package is securely sealed to prevent damage during transit.
Ship the Return
For damaged/defective products, we will arrange pickup or provide a prepaid return label. For other returns, you may need to bear the shipping costs. Use a trackable shipping method.
Quality Inspection
Once we receive your return, our quality team will inspect the product within 3-5 business days to verify the condition and reason for return.
Refund Processing
If approved, your refund will be processed to your original payment method within 7-10 business days. You will receive a confirmation email once the refund is initiated.
5. Refund Methods and Timeline
5.1 Refund Methods
Refunds will be processed to your original payment method:
| Payment Method | Refund Process | Processing Time |
|---|---|---|
| Credit/Debit Card | Refund to original card | 7-10 business days |
| Net Banking | Refund to bank account | 7-10 business days |
| UPI | Refund to UPI account | 5-7 business days |
| Digital Wallets | Refund to wallet | 5-7 business days |
| Cash on Delivery | Bank transfer (NEFT/IMPS) | 7-10 business days |
5.2 Refund Amount
The refund amount depends on the reason for return:
- Damaged/Defective Products: Full refund including product cost + shipping charges
- Wrong Product Delivered: Full refund including product cost + shipping charges
- Quality Issues (Verified): Full product refund
- Change of Mind: Product cost minus 10% restocking fee, shipping charges not refunded
Note: If you received free shipping on your order (orders above ₹1,000), and you return part of your order resulting in the remaining order value falling below ₹1,000, the original shipping charges will be deducted from your refund.
6. Exchange Policy
We offer exchanges for the following scenarios:
6.1 Damaged or Defective Products
If you receive a damaged or defective product, we will send you a replacement at no additional cost. The damaged product must be returned as per our return process.
6.2 Wrong Product Received
If we shipped the wrong product, we will immediately dispatch the correct product and arrange for the return of the incorrect item at our expense.
6.3 Product Variant Exchange
If you wish to exchange a product for a different size or variant (e.g., 200ml for 500ml), subject to availability:
- The original product must be unopened and in perfect condition
- Exchange must be requested within 7 days of delivery
- Price difference (if any) must be paid for the new product
- Shipping charges may apply
Exchange Processing Time: Exchanges are typically processed within 7-10 business days after we receive and inspect the returned product. You will receive tracking information once the replacement is shipped.
7. Cancellation Policy
7.1 Order Cancellation by Customer
You can cancel your order before it is shipped:
- Before Shipping: Contact us immediately at orders@okowholefoods.com or +91 9944655999. If the order hasn't been dispatched, we will cancel it and process a full refund.
- After Shipping: Once the order is shipped, you cannot cancel it. You will need to follow our return process once you receive the product.
7.2 Order Cancellation by Adobha Pure
We reserve the right to cancel orders in the following situations:
- Product unavailability or out of stock
- Pricing or product description errors
- Payment authorization failure
- Suspected fraudulent transactions
- Delivery address issues or restrictions
If we cancel your order, you will be notified immediately via email, and any payment made will be refunded in full to your original payment method within 7-10 business days.
8. Shipping Costs for Returns
- Damaged/Defective Products: We cover all return shipping costs. We will either arrange a pickup or provide a prepaid return label.
- Wrong Product Delivered: We cover all return shipping costs and arrange pickup.
- Quality Issues (Verified): Return shipping costs covered by Adobha Pure.
- Change of Mind: Customer bears the return shipping costs. Use a reliable, trackable courier service.
Important: For customer-initiated returns (change of mind), we recommend using a trackable shipping method with insurance. Adobha Pure is not responsible for lost or damaged return shipments.
9. Partial Refunds
In certain situations, only partial refunds may be granted:
- Products with obvious signs of use or damage not caused during shipping
- Products returned more than 7 days after delivery without prior authorization
- Products not in their original packaging or missing components
- Restocking fees for change-of-mind returns (10% of product value)
10. Damaged or Lost Shipments
10.1 Damaged During Transit
If your product arrives damaged due to shipping mishandling:
- Do not accept the delivery if the package appears severely damaged
- If you've already accepted delivery, take clear photographs of the damaged packaging and product
- Contact us within 48 hours of delivery with photos and order details
- We will immediately arrange for a replacement or full refund
10.2 Lost Shipments
If your order is marked as delivered but you haven't received it:
- Check with neighbors, building reception, or alternative delivery locations
- Verify the delivery address on your order confirmation
- Contact us within 48 hours with your order number and tracking details
- We will investigate with the courier partner and provide a resolution within 5-7 business days
Delivery Confirmation: Please ensure someone is available to receive the order at the specified address. Adobha Pure is not responsible for orders lost due to incorrect addresses provided by customers or theft after successful delivery.
11. Product Quality Commitment
At Adobha Pure, we are committed to delivering premium quality organic coconut products:
- All products are sourced from certified organic farms
- Strict quality control checks before dispatch
- Proper storage and handling to maintain freshness
- Clear labeling of batch numbers and expiry dates
- Sealed, tamper-proof packaging for safety
We continuously monitor product quality and welcome your feedback. If you encounter any quality issues, please report them immediately so we can take corrective action.
12. Customer Responsibilities
To ensure a smooth return and refund process, please:
- Inspect products immediately upon delivery
- Store products as per instructions on the packaging
- Keep original packaging, invoices, and documentation safe
- Report issues within specified timeframes
- Provide accurate information and supporting evidence (photos, etc.)
- Pack return items securely to prevent damage during transit
- Use trackable shipping methods for returns
13. Refund Denials
Refunds may be denied in the following circumstances:
- Products returned after the 7-day return window without valid reasons
- Opened, used, or tampered products (except for quality issues)
- Products without original packaging, tags, or invoice
- Products showing signs of misuse, neglect, or improper storage
- Products purchased from unauthorized third-party sellers
- Non-returnable items as specified in this policy
- Invalid or fraudulent return requests
If your refund request is denied, we will provide a detailed explanation and, where applicable, return the product to you at your expense.
14. Contact Us for Returns & Refunds
Our customer support team is here to assist you with any return or refund queries:
Adobha Pure
Trading As: OKO Wholefoods & OKO Flavours
CIN: U15490TN2022PTC156219
GST: 33AAXCA8231D1ZN
Need Help with Returns or Refunds?
Email:orders@okowholefoods.com
Phone:+91 9944655999
Website:www.purebyadobha.com
Our customer service team is available Monday to Saturday, 9:00 AM - 6:00 PM IST. We typically respond to all inquiries within 24-48 hours.
15. Policy Updates
We reserve the right to modify this Refund & Return Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.
